Frequently Asked Questions

We provide assistance with Aadhaar, birth/death certificates, caste and income certificates, voter ID, passport, driving licence, land records, banking, insurance, pension, taxation (PAN, ITR, GST), agriculture schemes, education, healthcare, legal aid, employment registration, business registration (MSME), digital services (DigiLocker, eSign, DSC), recharge, utility bills, and Punjab government services. Browse our Services section for the complete list.

Yes. Most government services require original documents for verification. We will advise you on the exact documents needed for your specific application when you visit our centre.

Processing times vary by service. For example, Aadhaar enrollment typically takes a few weeks for the card to arrive. Passport applications may take 2–4 weeks (Normal) or less (Tatkaal). We will provide an approximate timeline when you apply.

Yes. We assist citizens with applications that are submitted through official government portals such as UIDAI, Passport Seva, NVSP, PM-KISAN, Udyam, DigiLocker, and others. We do not operate any parallel or unauthorised systems.

Government-mandated fees apply for each service (e.g., passport fee, PAN fee). We may charge a nominal service fee for assistance, form filling, and document preparation. All charges are transparent and communicated before you proceed.

Many services can be applied online directly through government portals. However, some require in-person visits (e.g., biometric capture for Aadhaar). We are here to help if you need assistance with the process, documents, or submission.

Yes. Aadhaar enrollment is free at UIDAI-authorised centres. Beware of agencies charging fees for enrolment. We follow UIDAI guidelines.

You will receive an acknowledgement or reference number when you apply. You can track status on the respective government portal. We can help you with the tracking process.