Payment and Refund Policy

We accept the payment methods shown at checkout, which may include UPI, debit or credit cards, net banking, and other methods supported by our payment gateway. Payments are processed through a secure third-party payment provider.

Do not share your card PIN, UPI PIN, CVV, password, or one-time password with us. We will never ask for these details by phone, email, or message.

Your payment may include an official government or partner fee, our assistance or service fee, applicable taxes, and any clearly disclosed gateway or convenience charge. The total payable amount is shown before you confirm payment.

A successful payment confirms receipt of funds; it does not guarantee approval, appointment availability, ticket issuance, certificate issuance, or a particular result from a government department or partner.

After payment, we begin the requested assistance and share an acknowledgement, application reference, ticket, document, or status update when it becomes available. Delivery may be by email, message, download, or in person at our centre, depending on the service.

Timelines vary by service and third-party processing. If additional information, verification, or an appointment is required, we will let you know. Please keep your phone available and provide correct contact details.

You may request cancellation before we submit an application or start a paid service. Any amount already paid to a government department, partner, booking provider, or payment gateway may not be recoverable. Our service fee may also be non-refundable once work has started.

A refund may be considered when we receive a duplicate payment, a payment is successful but the requested service was not started because of our error, or a transaction is reversed by the payment provider. Government or partner rules apply to their fees and bookings.

If money is debited but the order shows failed or pending, please do not pay again immediately. Send us the transaction ID, date, amount, and registered phone number. We will check the payment status with the gateway and update you.

Approved refunds are normally sent to the original payment method within 7-10 business days after approval. Your bank or payment provider may take additional time to display the credit.

Email advaitswaroopservices@gmail.com or call +91 97804-94854 with your name, order or transaction reference, payment date, amount, service requested, and reason. We may ask for proof of payment to protect against unauthorised claims.

We review requests fairly and may ask for clarification. Refunds cannot be issued to a different person or payment method unless required by the payment provider or applicable law.

We may update this policy when payment methods, partner rules, or applicable requirements change. The version published on this page applies to payments made after its update date, unless a different rule is required by law.